Refund policy

 

Returns service – We are happy to accept returned items as long as they are in the condition in which they were sold. Please use our website to fill in the returns form, which is the fastest way to return an item.  Alternatively, you can call and ask for a return, on an item stating the details below:

  • Item(s) to Return
  • Date of purchase
  • Receipt or Invoice details

 Conditions of a Return

  • Part(s) must be sent to the address listed on our Contact page, along with a copy of your invoice. Once the item has been checked over, you will receive a refund from the accounts department.
  • The postage cost to return the item, is at your expense – unless the item is deemed faulty or BE has made a mistake. In some circumstances we may find it necessary to charge a handling fee. Please check the contents of your parcel and inform us within 2 working days if there is a mistake with your order.

Returns Service - Restoration and Engineering Workshop - apologises but we are unable to offer any form of return service for these specialist services.

Core Fees - Core fees will only be refunded if your exchange unit is found to be in a ‘serviceable condition.’ Belcher Engineering Ltd reserves the right to determine whether or not the unit is ‘serviceable’. If your unit is found not to be in a satisfactory condition, we can refuse you a refund (either whole or partial.)

Special Orders – BE Is one of the main agents for a number of USA parts distributors including (but not limited to) Ecklers/Macs Antique Auto parts, Autoplus AP we can (subject to USA availability) order you any part(s) listed in their catalogues. We make no additional charge to you for this service, but please be aware that the price of the part(s) will be determined by the current commission rate, deferment, handling, import duty, and VAT. When enquiring please ask for a guide price before placing your order. We will require full payment on orders placed to the USA in advance.  Parts made to your own specific requirements (upholstery, carpets, hood and wood kits) and items not normally held in stock by the company cannot be returned for any reason (unless they are deemed faulty).

Purchasing items on your behalf from outside of the UK – We are happy to act as your agent if you require items to be imported to complete the repair work on your car. We need to have your written permission to act as your agent, and details of the item(s) to be imported. Please note that we do make a charge for this service, due to the amount of paper work involved to complete the process. As with all imports, the final price of the part(s) will be determined by the current commission rate, deferment, handling, import duty and VAT.

Restocking fee.

We typically charge a nominal 5% restocking fee, to help cover our handling time.